When we repair your device, we may need to restore it to its original factory settings if you bring that phone for software repair. Please back up your data so that it is not lost. To enable us to restore your phone to its factory settings you will need to turn off the Find my iPhone feature.
We charge the following consultation fees, even if your device is beyond economical repair:
If you let us repair the smart device, the consultation fee falls away.
We will give you a quote for the repairs. We will automatically start with repairs under R500, but if the quote is for R500 or more, you must accept the quote before we begin. Our quotes are valid for seven days.
If you accept our quote but decide not to leave your device with us while we order parts for the repair, you must pay a non-refundable deposit of 50% of the estimated repair value.
You must pay the repair and replacement part fee before we will release your device.
We will give you a warranty on our replacement parts and workmanship from the date of repair for:
Our warranty will be voided if someone else repairs the device, or if it is damaged after we have repaired it. Device damage that will void the warranty includes dents, cracks, burns, scratches, liquid damage, viruses, and malware.
Our warranty is part of the agreement we have with you, and you cannot transfer it to someone else by, for instance, selling the device.
You cannot hold us responsible for any data loss - You can avoid any data loss by backing up your device before you book it in.
We take great care when we repair a device, but devices are delicate, and opening them up may cause additional damage, or may reveal damage that you were not aware of. When you entrust your device to us you do so at your own risk. You cannot hold us responsible for further damage to the device or further loss of functionality when we inspect the already damaged device, open it, or remove the screen or the battery.
If your device was damaged by impact (typically you would have a cracked screen or a bent back cover), the impact may have caused internal component failure on your device and main board. To assess the extent of the impact damage we may need to open the device and remove the screen, battery or other contents, and this may cause further damage.
We cannot be held liable for not being able to source replacement parts.
We cannot be held liable for not being able to repair your device.
We will let you know when your device is ready for collection. You must collect your device within 90 days. If you don’t collect your device on time, we may sell it as parts to recover our expenses.
You must present a valid Fix It Up job slip and personal identification such as your ID, to collect your device.
Should you make a payment via EFT, your device may only be collected once the payment has cleared in our bank account.
You may return any unopened and sealed accessories within seven days of purchase. We will exchange that product or exchange for any product of the same value if you have the original tax invoice.
You may return any faulty accessories within six months of purchase. We will happily exchange the product if you have the original tax invoice and subject to an inspection at our store which rules out any damage or abuse, but it does not include power banks.
We reserve the right to deduct any labor fees from a refund should the refund not be a result of workmanship or faulty parts.